Customer Success Programs Lead (Education)

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team.

You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.

• 4+ years in a Customer Education, CS Programs, Lifecycle, or Enablement role at a fast-growing company.

• Experience building a customer education motion from scratch, not just inheriting or maintaining one.

• Strong instincts for instructional design: you know how to break down complex product workflows into content that's simple, engaging, and drives action.

• Experience using AI tools to scale content production and maintenance, ideally in a fast-shipping product environment.

• Comfort with both live facilitation (webinars, training sessions, office hours) and asynchronous content (playbooks, in-product guides, documentation).

• Experience evaluating or administering an LMS or customer education platform (e.g. Skilljar, Northpass, WorkRamp).

• High energy with the ability to juggle many projects and conversations at once.

• Love for working with and meeting with customers

• Founder mentality: comfortable operating before the playbook exists, and comfortable operating independently without a lot of structure.

• A point of view on what great customer education looks like, and a portfolio to back it up.