Retention Sales Agent- (Remote-US)

Responsibilities:
•    Providing exceptional service to our existing customers, inbound or outbound calls
•    Discussing and assisting customers’ needs and matching with the most suitable price plan and promotion. 
•    Promoting our products and company on each call.
•    Displays retention/upsell & cross-sell techniques for all customers requesting cancellation 
•    Developing aggressive retention strategies based on customer feedback.
•    Negotiating with customers to renew contracts and retain business.
•    Accurately documenting interaction details. 
•    Meeting Key Performance Indicators (Quality, Efficiency, Attendance, Conversion, and Close Rate). 
•    Staying educated on corporate initiatives, market changes and process changes

Requirements:
•    High school diploma or equivalent (College or university education is a plus)
•    2 years of experience in a comparable position
•    Experience in customer support or issue resolution.
•    Excellent verbal communication skills with the ability to build rapport and engage customers.
•    Patience and empathy. 
•    Ability to remain calm and professional in stressful situations.
•    Results-oriented mindset with a focus on achieving and exceeding sales targets
•    Good computer skills and ability to navigate appropriate software applications.
•    Must be able to work various shifts, mornings/afternoons/evenings
•    Must have access to high-speed internet.

Perks of the Job:
•    Paid training.
•    Work from home
•    Retirement Saving Options
•    Health & Dental Insurance
•    Company paid Short-term Disability & Life Insurance
•    Employee discount opportunities
•    Personal development resources
•    Health & Wellbeing tools & resources

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