Telesales Associate - Remote (US)

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OtherAssociate

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Quick Summary

Key Responsibilities

Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions.

Requirements Summary

High school diploma or equivalent (College or university education is a plus) Proven track record in sales,

Technical Tools

OtherAssociate

What We Offer

~1 min read

Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers with essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers.

Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.

Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.

As an inbound Telesales professional you will have a pivotal role assisting the company achieve our continued growth goals while maintaining exceptional customer experience and setting a new benchmark in the industry. You will be responsible for maintaining a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and strong customer focus are essential qualities for success in this role.

Requires reliable commitment to the full schedule, with work hours from 11:00am CST to 8:00pm CST (Monday-Friday) and 9:00am CST to 6:00pm CST (Saturday & Sunday). Individual schedules vary but typically include 4 weekdays and 1 weekend day per week.

Responsibilities

~1 min read

→Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions.
→Efficiently navigating our order entry system(s) as necessary
→Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively.
→Accurately documenting interaction details
→Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
→Build rapport and establish positive relationships with customers to foster trust and loyalty.
→Staying educated on corporate initiatives, market changes and process changes.
→Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points.

Requirements

~1 min read

High school diploma or equivalent (College or university education is a plus)
Proven track record in sales, preferably in a call center or Telesales environment
Excellent verbal communication skills with the ability to build rapport and engage customers.
Persuasive and confident sales approach with strong negotiation skills
In depth knowledge/understanding of sales processes
Active listening and consultative selling abilities
Results-oriented mindset with a focus on achieving and exceeding sales targets.
Strong computer skills with the ability to utilize multiple systems simultaneously
Must be available to workdays/times as required by business needs - 4 weekdays and 1 weekend day
Must have access to reliable high-speed internet, hardwired connection is recommended

It is the policy of Just Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.

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