Reservations Agent

To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by Management. To ensure that the department is dedicated in providing all guests a comfortable, pleasant and memorable experiences during their stay at Kandima Maldives

KEY DUTIES / RESPONSIBILITIES

• To be familiar with all Kandima Maldives policies & procedures and the facilities and services offered, proficient in reservations

• To “master” the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities.

• To coordinate office activities to ensure work updates are consistently maintaining and all correspondence promptly handled on the same day received.

• To answer phone call within 3 rings and coordinate reservation requirements and handle inter-department communications.

• To ensure that all reservations are entered accurately and work updates maintained consistent.

• To be aware of booked-out status and need period periods to maximize sales opportunities. To alert Reservations Manager of sudden changes in occupancy levels.

• To advise the Reservations Manager of any deviations in rate applications or reservation arrangements.

• To understand market segmentation to accurately “qualify” reservations.

• To handle incoming reservation requests/correspondence, confirming or regretting on the day received.

• To be familiar with the hotel’s credit policies to effectively handle and process billing require.

• To be well versed with the functions of the system (Opera PMS) to ensure date is seamlessly complete and enter correctly.

• To ensure all booking are process in the OPMS on the same day booking received and all direct booking are guarantee with credit card deposits.

To ensure that all reservations are file accordingly based on department policy and all reservations correspondence are file accurately.

Ensure that all guest names in full details are record properly and any extra information (exp: flight detail, preferences..etc) are updated in OPMS and guest profile

• Maintain good working relationship within department and other departments

This is not an exhaustive list of responsibility; it is only an indication of the duties and responsibilities expected from you. You could be subject to any other duty and responsibility by the management as and when required.