Kaniksu Community Health

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Quick Summary

Overview

Kaniksu Community Health is a non-profit, award-winning Community Health Center that provides integrated, team-based healthcare in north Idaho. Patients consider us their partner in healthcare,

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What We Offer

~2 min read

✓Medical, Dental, Vision, and Life insurance

✓Education Assistance and Guided Career Pathways

✓4% 401K employer match

✓In-house medical, dental, or behavioral health services

✓Year round, affordable on-site childcare at KCH Kid’s Club

✓Answer high volumes of incoming calls in a professional and compassionate manner.

✓Verify patient identity and update demographic and insurance information accurately in Athena.

✓Schedule, reschedule, and cancel appointments based on provider availability and patient needs.

✓Triage calls according to clinical protocols and route messages appropriately to providers or nursing staff.

✓Provide information regarding clinic services, directions, hours, and policies.

✓Process prescription refill requests and prior authorizations as directed by clinical staff.

✓Initiate and track patient referrals and ensure timely completion of required documentation.

✓Administer and manage provider task boxes, ensuring messages, lab results, refill requests, and patient inquiries are routed, tracked, and completed promptly.

✓Document all patient interactions clearly and thoroughly in Athena.

✓Manage and respond to patient messages through phone, email, and portal systems.

✓Follow up on outstanding labs, imaging, or referrals as directed.

✓Support outreach efforts such as reminder calls, care coordination, and follow-up scheduling.

✓Maintain patient confidentiality in compliance with HIPAA and organizational policies.

✓Collaborate with providers, nurses, and other team members to ensure smooth communication and continuity of care.

✓Responsible for relating well to people from diverse ethnic and cultural backgrounds and for having empathy for patients with demonstrated ability to treat them with dignity and respect.

High school diploma or equivalent required; completion of an accredited Medical Assistant program or a nursing qualification, coupled with relevant clinical experience preferred.
Demonstrated experience in a medical office, clinic, or healthcare call center preferred.
Excellent verbal communication and listening skills.
Strong customer service and problem-solving abilities.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Proficiency with EHR systems; experience with Athena, NextGen, or other EHR systems preferred.
Proficiency with Microsoft Office Suite.
Compassionate and professional demeanor with patients and team members

Full Time

No. of Hours/week - 40

4 or 5 days/week