Technical Support Application Analyst (Flexible Shifts)

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OtherApplication Analyst

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Quick Summary

Overview

Posting Type Remote/Hybrid Job OverviewWHO WE ARERelativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth,

Technical Tools

OtherApplication Analyst

Posting Type

Remote/Hybrid

Job Overview

WHO WE ARE
Relativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with confidence. Our AI-powered, cloud platform, RelativityOne, transforms massive volumes of complex information into actionable insights for litigation, investigations, regulatory inquiries, data breach responses, and other high-stakes legal work where accuracy and trust are crucial.
The world’s largest law firms, corporations, and government agencies rely on Relativity’s legal AI software to securely surface and manage the most relevant and impactful information in their matters. Beyond our commercial impact, we are committed to expanding access to technology and supporting pro bono legal work.

WHAT WE DO
Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?

The Application Analyst is responsible for creating, resolving, and maintaining support tickets, providing client support via phone and ticketing systems, and collaborating within their product vertical to resolve issues and escalate as needed. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.

ABOUT THE ROLE
On a daily basis, the Application Analyst creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Application Analyst maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Product Support. This role operates under the Flexible Schedule Model, with 8-hour shifts scheduled within flexible time windows (6am-12am CEST) to support global coverage (compensation differential applies).

Job Description and Requirements

Responsibilities

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Use SQL applications and tools to run basic SQL queries

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Respond to client questions, problems, and work requests on a daily basis

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Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers

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Partner with senior level team members as needed to troubleshoot and resolve customer incidents

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Have or develop the experience to capably perform the Application Analyst position responsibilities

What We Offer

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This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

82 000 and 122 000PLN

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support