Assistant Station Manager

Description

Join a company with deep roots and big opportunities! Since 1926, Kelley's Market has been serving Northern Illinois and Southern Wisconsin as a family-owned convenience store chain. As an ExxonMobil distributor, we're continuously growing and innovating to meet our customers' needs with new products, services, and technology. We pride ourselves on offering top-quality products underscored with outstanding service—and that starts with our team.

The Assistant Station Manager is a key member of the store leadership team and plays a critical role in supporting daily operations, delivering exceptional customer service, and guiding team performance. This position serves as the second-in-command and may assume full operational responsibilities in the absence of the Station Manager. The Assistant Station Manager is expected to lead by example, support training and development of the team, and ensure a clean, safe, and well-run store environment. You will: 

• Guide and support Sales and Food Service Associates in a positive work environment
• Help train new team members on company standards and customer service excellence
• Be a role model for first-class service and Kelley's Market best practices
• Handle customer concerns and resolve conflicts with professionalism

• Partner with the Station Manager on staffing, inventory, and vendor coordination
• Step up as Manager-on-Duty when needed
• Keep an eye on store profitability through smart labor and inventory management
• Complete shift paperwork and handle cash reconciliation

• Provide fast, friendly service that creates positive shopping experiences
• Master our point-of-sale systems for smooth transactions and customer satisfaction
• Stay current on pricing, promotions, and products to help customers and drive sales
• Keep the sales floor stocked, organized, and looking its best

• Ensure all areas stay clean and welcoming, from sales floor to restrooms to exterior
• Keep our coffee and fountain beverages fresh and equipment properly maintained
• Follow food safety guidelines for all food service items

• Follow all safety procedures and cash handling protocols
• Address operational issues quickly and effectively
• Maintain secure access to restricted areas and protect company assets

• Vacation Time 
• Personal Time
• Illinois Paid Leave
• Six Paid Holidays

• Must be at least 21 years of age. Where required by law, the individual may be required to obtain an Operator License to sell alcohol products in select markets. 
• 3+ years of experience in a convenience store, gas station, or retail environment.
• 3+ years of experience in handling cash and completing shift reports or basic bookkeeping tasks.
• Ability to provide excellent customer service in a fast-paced retail environment.
• Strong communication and interpersonal skills.
• Basic math skills and the ability to handle cash and operate a point-of-sale (POS) system accurately.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Ability to lift up to 30 lbs frequently and up to 50 lbs occasionally, and to stand for extended periods.

• Prior experience as a shift lead, keyholder, or team leader in a retail or convenience setting.