Resiliency Engineer

• Design and code automation that reduces operational toil and replaces manual, error-prone runbooks with orchestrated, auditable failover and recovery workflows.
• Develop and maintain infrastructure-as-code, scripts, and pipelines (e.g., Python, Bash, PowerShell, Terraform, Ansible) to provision, configure, and validate recovery environments.
• Build self-healing patterns, health checks, and automated validation that confirm recoverability before a disaster is ever declared.

• Partner with application and infrastructure teams to assess system architecture for reliability, redundancy, and recoverability against assigned system criticality.
• Define, measure, and support Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets for critical services.
• Ensure architecture is selected to meet Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets.

• Plan and execute disaster recovery tests and targeted fault-injection / chaos experiments (e.g., zonal failure, load-balancer, regional failover) to proactively expose weaknesses.
• Improve monitoring, alerting, and observability to detect service degradation early.

• Facilitate resiliency and architecture reviews, tabletop exercises, and cross-team recovery walkthroughs, aligning technical and business stakeholders toward clear outcomes.
• Provide subject-matter expertise on reliability engineering practices and drive adoption across technology teams.
• Produce clear, examiner-ready documentation and evidence, ensuring work aligns with KeyBank policies, standards, and regulatory requirements.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field—or equivalent work experience.
• Demonstrated experience in reliability engineering, DevOps, infrastructure, or technology operations.
• Hands-on coding and automation ability (e.g., Python, Bash, PowerShell) and experience with infrastructure-as-code (e.g., Terraform, Ansible).
• Working knowledge of BOTH on-premises infrastructure (compute, storage, network, virtualization, databases) AND public cloud platforms (GCP and/or Azure).
• Understanding of high-availability design: redundancy, replication, failover, and load balancing.
• Strong facilitation, analytical, problem-solving, and written/verbal communication skills, with the ability to influence across teams.

• Experience with site reliability engineering principles and service-level management (SLIs, SLOs, error budgets).
• Experience with disaster recovery planning, resiliency testing, or chaos / fault-injection engineering (e.g., Google FIT, Gremlin).
• Familiarity with containers and orchestration (Kubernetes/GKE), CI/CD, and observability tooling (e.g., Dynatrace, Prometheus, Grafana, Splunk).
• Experience with ServiceNow (ITOM / Business Continuity Management) or comparable orchestration platforms.
• Experience in a regulated industry or large, complex enterprise environment; familiarity with FFIEC, NIST SP 800-34/CSF, or ISO 22301.
• Relevant certifications (e.g., cloud architect/engineer, Kubernetes, Linux, ITIL).

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

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