Bilingual Member Service Representative (Spanish)

US·Houstonmid

OtherMember Services Representative

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Quick Summary

Key Responsibilities

Facilitate the member experience by answering inbound phone calls, emails, and/or other contacts from members. Apply developing knowledge of health insurance to assist members with quotes,

Requirements Summary

High School Diploma or GED equivalent Ability to communicate clearly and professionally with members by phone, and email to process information related to insurance products.

Technical Tools

OtherMember Services Representative

Why Keystone Advisors? It is all about learning and growing.

Our member service representative role may be a new career for you. There’s a lot to learn, but the journey is mapped out and Keystone Advisors is willing to invest in you! Our training program includes all training materials, class discussions, hands-on training, and instructor-led guidance will help you to support our membership independently. We also pay for all licensing costs and do expect you to get licensed within 2 weeks of hire!

Responsibilities

~1 min read

→Facilitate the member experience by answering inbound phone calls, emails, and/or other contacts from members.

→Apply developing knowledge of health insurance to assist members with quotes, binding new business, and post enrollment information.
→Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including products and services.
→Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
→Use the tools and resources available to support members with some assistance.
→Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

Requirements:

→High School Diploma or GED equivalent
→Ability to communicate clearly and professionally with members by phone, and email to process information related to insurance products.
→Successfully acquire Health & Life license and state registrations within 2weeks of hire.
→Intermediate to Advanced proficiency – Bilingual in Spanish
→1 year of customer contact experience in a needs-based sales environment
→Prior experience in a fast-paced contact center environment
→6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face

Benefits:
Medical, Dental, Vision benefits

100% sponsored fitness benefit

Paid holidays and PTO accrual