Inside Sales Support Associate (Remote)

Candidates residing within 50 miles of our office will be expected to work onsite Tuesday through Thursday as part of a hybrid schedule. Candidates residing outside of the 50-mile radius will be eligible for a remote position. If remote, this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week.

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."

We’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management

• Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls

• Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing

• Serve as liaison between our Sales Agencies, Distributors & Territory Managers

• Answer questions via email or phone regarding existing orders in a timely manner

• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies

• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner

• Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

• Bachelor's in Business Administration or related field preferred

• Lighting industry experience and product knowledge required

• 1-2 years of sales experience in similar inside sales role

• Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations

• Proficiency in Microsoft Office, specifically Outlook, Teams and Excel

• Experience with CRM software and Prophet 21 preferred

• Strong analytical and problem-solving skills

• Demonstrated exceptional organizational skills and attention to detail

• Ability to perform time-sensitive work environment

• Comfortable with phone interaction with very good verbal communication skills

• Work well independently or on a team

• Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.