F&B Supervisor

The Food & Beverage Supervisor is responsible for assist overseeing the day-to-day operations of the Food and Beverage outlets, ensuring the delivery of high-quality service and an exceptional guest experience. This role involves supervising and supporting service staff, maintaining service standards, and ensuring that all food and beverage offerings are prepared and served in a professional, efficient, and courteous manner. The Supervisor plays a key role in staff training and development, operational efficiency, and guest satisfaction, and may actively participate in the preparation and service of food and beverages as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead service education through daily line-ups, staff training, development programs, employee evaluations, and timely food production coordination.
• Work with restaurant managers and Chef to provide excellent quality and presentation of all food to the guests.
• Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
• Effectively communicates with management, employees, and accounting staff to identify and develop potential candidates, and providing necessary training as positions become available.
• Help to fill any open positions with qualified candidates. All personnel should receive regular, timely, and honest evaluations of their performance and potential.
• Monitor the cleanliness of the restaurant internally and externally.
• The role involves coordinating kitchen cleanliness with the Chef, ensuring service area maintenance, and supervising all non-supervisory employees.
• Assist with employee recruitment, hiring, training, work allocation, performance evaluation, employee rewards and coaching, and resolving complaints and issues.
• Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• 1 -2 years of supervisory experience or 2 years as Server/ Bartender in upscale restaurant at luxury hotel/ resort or similar industry.
• Strong understanding and ability to train the team on luxury standards.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible, with the ability to take initiative.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Excellent interpersonal communication skills, problem-solving skills, and organizational ability.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Prior knowledge or point-of-sale system/ restaurant reservation systems.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Salary range: $11.00 USD - $13.00 USD per hour, plus gratuities.