Product Support Associate

We are Kisi, a physical security tech company revolutionizing how businesses access and secure their spaces.

• 2+ years of hands-on technical support or customer success experience, ideally in a SaaS environment that integrates with physical hardware
• Proven track record of troubleshooting both software and hardware issues
• Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls)
• Experience with ticketing systems (e.g. Zendesk, Freshdesk, Salesforce Service Cloud) and live-chat platforms
• Exceptional written and verbal communication, with the ability to explain complex technical concepts in clear, non-technical terms
• Data-driven mindset: comfortable tracking and analyzing support metrics (response times, CSAT scores, ticket volumes) to identify trends and drive improvements
• Enjoys working cross-functionally with Sales, Engineering, and Product teams to surface customer feedback and prioritize feature requests

• Prior experience supporting security, IoT, or access-control hardware
• Background in technical writing or creating knowledge-base content

1. Application: Submit your application through our online form and include a link to your LinkedIn profile.
2. CV Screening: Our recruiting team will review your resume to assess your background, skills, and fit for the role.
3. Technical test task: You’ll receive a short, take-home technical assignment designed to simulate the kinds of problems you’ll tackle on the job.
4. Technical interview: Meet one-on-one (via video call) with a member of our support team to walk through your test task, discuss your approach, and dive deeper into your technical experience.
5. Culture interview: Have a conversation with cross-functional team members to learn more about our values, work style, and company culture—and for us to learn more about what motivates you.
6. Offer: If it’s a mutual fit, we’ll extend a formal offer and welcome you to the Kisi team.

After successful interviews and the job offer is signed, we will conduct a background check.