Customer Service Executive - Open to freshers

About KKday
KKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers' needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover, KKday also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.   

Through multi-faceted development, KKday still successfully raised nearly 3 billion funds during the Covid. Welcome you who are passionate about traveling to join us to create more possibilities and a future in KKday!

Job Responsibilities
The Customer Service Executive is responsible for providing exceptional customer service, mainly through online assistance, with onsite assistance when required. You must be familiar with online platforms and able to guide customers through bookings, orders and after-sales enquiries. Your responsibilities are to achieve goals like improving customer experience, resolving customer issues efficiently, and developing brand loyalty. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Responsibilities
- You will deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat) 

- Handle text enquiries in other languages when needed, with the support of the company's AI translation tools 

- Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements 

- Document and classify interactions and issues accurately in the appropriate systems 

- You will be accountable for meeting individual (KPIs) and team goals 

- Perform ad-hoc tasks and projects as assigned

We would love to hear from you if…
- SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above 

- Fresh graduates are encouraged to apply 

- Customer Service experience is preferred 

- At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be a big advantage 

- Good organization, attention to detail, good time management and takes initiative 

- Excellent interpersonal and communication skills 

- Excellent command of English, both written and verbal 

- Knowledge of Cantonese and/or Mandarin would be an advantage (Cantonese preferred) 

- Proficiency in MS Office including Word and Excel 

- Able to work shifts (including weekends, and public holidays) 

- Work arrangement: Office-based
- Shift Working Hours (GMT+8), subject to change based on operational needs: 

A: 07:00~16:00 

F: 10:00~19:00