Knowbe414d ago

Renewal Specialist Admin (Hybrid) (Position located in São Paulo, Brazil)

São Paulomid

Sales

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Quick Summary

Key Responsibilities

Renewal, add-on, and upgrade quote generation as needed Refresh outstanding quote proration and expiration as needed Review of discounts, free months, payment terms, etc.

Requirements Summary

Associate’s Degree or equivalent work experience and education preferred Experience with Gmail and Google Docs Experience with MS Office (Word and Excel) Experience with web browsers (Chrome,

Technical Tools

Sales

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Responsibilities

~1 min read

→Renewal, add-on, and upgrade quote generation as needed
→Refresh outstanding quote proration and expiration as needed
→Review of discounts, free months, payment terms, etc. offered at initial purchase or prior to renewal
→Act as additional reviewer of opportunity hygiene to ensure correct data entry and staging
→Submit won opportunities for processing as requested
→Assist with Custom Quotes as requested
→Assist with training new team members as requested
→Log and monitor personal team statistics on a daily basis

Requirements

~1 min read

Associate’s Degree or equivalent work experience and education preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Experience with Salesforce or other CRM preferred
Strong verbal and written communications
Excellent time management and organization skills
Superior customer service skills
Strong collaborative and team work skills
Ability to work with minimal supervision

What We Offer

~1 min read

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.