Security Awareness Content Specialist (Position located in Utrecht, Netherlands)

Netherlands·Utrechtmid

MarketingContent Specialist

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Quick Summary

Requirements Summary

Bachelor's degree in Organizational Development, Security Awareness,

Technical Tools

MarketingContent Specialist

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Security Awareness Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s vast library content. The ideal candidate is a master of all the content available to our customers and the best practices for implementing security awareness and compliance training programs. This role will develop documentation and assist in answering questions as well as get on calls with customers to assist with questions, facilitate sales, and drive usage.

Responsibilities

~1 min read

→Performs review of new content each month and updates recommendation training content documentation for international clients
→Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content
→Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
→Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content
→Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers.
→Takes an active role in creating and supporting content that is diverse, equitable, and inclusive.
→Contributes to continual improvement of our processes, quality, and efficiency as we grow

Requirements

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Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience
Excellent communication skills - both written and on the phone
Experience with development and updating documentation
Experience advising clients on learning plans
Experience with translations a plus
Experience with project management software
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Beneficial if able to speak French and/or German

What We Offer

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We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.