Tech Support (Fluent in German) (Position located in Berlin, Germany)

Germany·Berlinmid

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Quick Summary

Requirements Summary

Familiarity with standard concepts,

Technical Tools

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KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Responsibilities

~1 min read

→Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments
→Collaborate with Product team by providing customer feedback for product enhancement
→Communicate directly with customers to gather details as needed to fully define issues or requests
→Work with CSM team to swiftly resolve customer issues
→Investigate and document technical issues
→Manage ticketing queue, ensuring timely resolution of reports and requests
→Apply troubleshooting skills to assist customers with product-related issues
→Conduct technical walkthroughs and webinars of KnowBe4's products
→Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Requirements

~1 min read

Familiarity with standard concepts, practices and procedures within the IT Security Field
Minimum of 1 year experience in similar or related position
Two-year degree preferred
Familiarity with firewall and email protocols is preferred
Excellent verbal and written communications
Highly organized and result-oriented
Excellent time management and organization skills
Can demonstrate technical troubleshooting and analysis ability
Can demonstrate integrity, accountability, respect and commitment
Strong collaborative and teamwork skills
Must be able to work with minimal supervision
Fluent in German

What We Offer

~1 min read

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.