Customer Solution Engineer - Product

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing. 

We have an exciting opportunity for an energetic and enthusiastic Customer Solution Engineer - Product, who provides technical expertise on the optimal KONE product for the customer. The position will be based in Casablanca.

He/she should understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the project is handed over to maintenance and will provides technical expertise support to the front line CSE team, field operation and sales team in Delivery process to handle order management and successfully implement KONE products and service solutions, that meet customer’s contract specification by cost and leads time effective way, while ensuring compliance to codes and standards.

• Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard with Special Engineering requirements.
• Selects the correct product platform on which to make the offer and ensures the offer is Competitive.

• Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed
• Responsible for correct product costings in non-standard cases, both for corporate and local Materials

• Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
• Creates product specifications for corporate materials and local materials.
• Performs initial and revised non-standard energy calculations.
• Performs simple traffic analyses.
• When accountable for the overall engineering of the project:
• Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z

• Coordinates product lead times from Supply Line and local sourcing

• Ensures that the proposed product can be installed
• Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations

• Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
• Identifies possible deviations to standard maintenance methods and ensures that resolutions are found

• Ensures that the proposed product fulfils local codes, regulations and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned product complies with KONE’s Engineering Policy

• Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
• Executes activities for holistic product planning

• Bachelor’s degree in mechanical, electrical, or Civil Engineering.
• 2-3 years of experience in the elevator industry is a must.
• Candidate with minimum 1 to 2 years of experience in AutoCAD.
• Proficient with MS Office Word, Excel, and PowerPoint.
• Excellent communication and influencing skills in English.
• Excellent collaboration skills and capability to teamwork with people from different cultural backgrounds.
• Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
• Ability to work with global colleagues considering different time zones, language competencies and differences in working culture.
• Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet the customer expectations is considered a plus.