Engineer/Senior Engineer - SERVICE SALES

The purpose of the role is to take care of core 2 and core 3 maintenance and modernization customers by phone and ensure that we respond to their requirements and contact them proactively. He/ She spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base

• Proactively develops and creates customer relationships in his/her area of responsibility

• Is accountable for developing KONE position in his/her customer base or market area

• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)

• Ensures customer satisfaction and solves complaints with the rest of KONE team

• Documents the customer and contact information, maintains customer data

• Proactively generates opportunities from outside current customer base,

• Handles RFQs

• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets

• Is accountable for finding customer needs and that KONE’s solution matches with the needs

• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority

• Validates that the contents of the contract are in line with the negotiation process outcome

• Maintains full information of opportunities, tasks and visits (sales funnel management)

• Responsible for timely and accurate reporting in CRM

• Responsible for gathering relevant information about market and competitors from the field

• Supports the finance function in money collection.

• Drives execution of her/his individual sales plan