811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound

811 Digital – Inbound Officer

Job Description

• Assisting in resolving customer queries through Inbound Calls
• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
• Providing information to customers.
• Monitoring sales performance.
• Closing sales deals.
• Keeping a record of calls and relevant details.
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Make sales or recommendations for products or services that may better suit customer needs
• Adhere to all company policies and procedures

 Requirements 

• Graduate with decent English communication.
• Candidate should have a pleasing personality and should be presentable.
• Should be dedicated and display integrity.
• Willingness to learn with an attitude of continuous improvement.
• Willing to work in rotating shifts
• Experience in inbound voice process