Senior Client Lead - Culture and Organisation Transformation

Kraken Technologies is a company who are licensing our Kraken platform to energy suppliers globally. Current clients are EDF, EON Next, Origin, Plenitude and Tokyo Gas - with many more expected to join over the next few years.

We are currently implementing Kraken into a large Japanese client, and are looking to expand the team leading operational transformation alongside the platform implementation. 

The Senior Client Implementation Lead will lead overall projects on both the operating model e.g. how things are organised and get done around here, as well as the operating environment with direct responsibility for coordinating, managing, building, and delivering Kraken’s cultural change programmes alongside our client. They will need to work in partnership with the technology teams, Product Managers, and client teams. 

The Client Implementation Leads: live & breathe the Kraken ways of working, identify problems, create solutions, workshops and training, and effectively communicate these to our clients. They will bring technology, people, and processes together to innovate business cultural change for our clients.

🚀 What you'll own: 

As a Senior Client Implementation Lead, you would be leading the Client Implementation projects in designing cultural programmes and executing their delivery.

Work with the Kraken Transformation Director to successfully navigate clients through Kraken transformation.

Collaborate with the wider Kraken Technologies Implementation team and clients to develop and deliver a wider range of cultural transformation programmes, including leadership development and coaching.

Aid in the creation of plans, timelines, and resources required for successful deployment

Keeping track of project progress, escalating issues, and resolving blockers when they arise.

Work closely with the wider Kraken Tech team to deliver coaching and mentorship to clients as part of their operational transformation journeys

Prepare and deliver workshop content for training groups and leadership development

Work with the client to identify needs-based operational analysis and help them translate this into programmes to deliver to their teams

We are a fast-growing company that is rapidly expanding globally and travel may be required. 

You will work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well-rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to work directly with clients. 

You must be committed to the Kraken way of delivering agile operations based on freedom, autonomy and trust that coexists with a simplified, evolving technology platform. 

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.