Senior Product Manager

United StatesFull-time

Product ManagementSenior Product Manager

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Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart,

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Product ManagementSenior Product Manager

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need more people to help us make our vision a reality.

Kraken is the operating system for utilities of the future. Built in-house at Octopus Energy, we took them to become the biggest supplier in the UK, and now we power energy companies and utilities around the globe - in 10 countries and counting, licensing software to giants like Origin Energy in Australia and Tokyo Gas in Japan. We’re on a mission to accelerate the renewable transition, and bring affordable green energy to the world.

We’ve reinvented energy products with smart, data driven tariffs to balance customer demand with renewable generation, and Kraken’s platform controls more than half of the grid-scale batteries in the UK. We’re driving the uptake of low carbon technologies like solar panels and heat pumps via our software for engineers in the field. Our platform allows our energy specialists to be the most productive in the industry.

We’re looking to expand our impact by supporting utilities with distribution grid responsibilities as well as customer facing billing responsibilities. We do it by hiring clever, curious, and self-driven people, enabling them with modern tools and infrastructure and giving them lots of autonomy.

We’re looking for a Senior Product Manager to define how Kraken supports Vertically Integrated Utilities, both in North America and across the globe. You’ll deeply understand our utility partners' needs, and use those insights to shape a suite of products and experiences that improve the customer experience for our clients.
You’ll collaborate across sales, delivery, product and engineering teams to deliver client outcomes and business value, making Kraken the platform of choice for Vertically Integrated Utilities.

Define and own the vision, strategy, and roadmap for assigned products within the Vertically Integrated product group.

Partner with utilities, client delivery, and internal product teams to identify key needs and prioritize impactful solutions.

Translate insights from real-world utilities into clear product outcomes and measurable success metrics.

Develop, prioritize, and execute your product roadmap, ensuring we deliver required outcomes, within the timelines agreed to, while also building a flexible experience within our core application.

Work closely with engineering to build, test, and refine products.

Drive a best-in-class user experience

4+ years of product management experience in enterprise software with experience in the utility industry

You’re a systems thinker who can connect customer experience, data, and operational workflows into coherent, scalable products.

Proven experience leading cross-functional teams, including engineering, UX and data science

You’re adaptable and thrive in a dynamic environment, whether working on a high-level product strategy or rolling up your sleeves to execute.

Strong analytical skills, with the ability to define and track key success metrics.

Excellent communication and stakeholder management, balancing technical and business needs.

Comfort engaging with clients during sales, discovery, and delivery,

Passion for customer experience, with a strong focus on usability, efficiency, and empathy

Great medical, dental, and vision insurance options including FSAs

Paid time off — we have a flexible policy for time off, we don't count days. We encourage you to take the time you need to relax and refresh.

401(k) plan with employer match

Parental leave. Biological, adoptive and foster parents are all eligible.

Pre-tax commuter benefits.

Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.

Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.

Modern office in the heart of Manhattan (Tribeca).

The salary range for this senior position in NYC ranges on average from $145,000 - $185,000 depending on relevant experience, role alignment, and expertise demonstrated throughout the interview process. While the full salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. We can also offer potential remote flexibility for candidates in the North East for our Senior level positions.