Research Specialist, Woodbury

Long Island Headquartersmid

OtherResearch Specialist

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Quick Summary

Key Responsibilities

Replicate the high-touch in-person showroom experience by providing expert guidance via chat, email, virtual conference calls, and phone.

Requirements Summary

Act as an extension of the sales team, offloading complex research and product configuration to allow sellers to focus on customer relationship-building and core business activities.

Technical Tools

OtherResearch Specialist

The Research Department Specialist serves as an extension of our sales team and customers, providing a high-touch, project-scheming, and product research assistance service. This role transforms product research into a competitive advantage, ensuring that customers receive expert, showroom-quality service for all products. This role is focused on sales-driving research, complex product configuration, and design solutions.

Responsibilities

~1 min read

Requirements

~1 min read

The success of this role is measured through:

Substitution Success Rate: Effectively providing viable in-stock alternatives for out-of-stock inquiries.
Service Level Agreements (SLAs): Maintaining responsiveness and timely solution delivery to mimic in-person showroom standards.
Internal CSAT: Feedback from sales representatives regarding the accuracy and helpfulness of the support provided.