System Analyst - Plant Maintenance (SAP)

Kuwait·Al-Shuaibamid

OtherSystem Analyst

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Quick Summary

Overview

Job Description: - Provide support for SAP PM incidents and service requests - Provide MM/SD module incidents and service requests - Collaborate with ABAP and Basis teams to resolve system bugs, enhancements, and performance issues - Act as the primary point of contact for business users for all…

Requirements Summary

- Bachelor’s Degree or equivalent in Computer Science or Information technology Engineering Preferred Experience: - Preferably 5+ years of experience in supporting SAP PM Module & 2+ years relevant experience in the domain.

Technical Tools

OtherSystem Analyst

Job Description:

- Provide support for SAP PM incidents and service requests

- Provide MM/SD module incidents and service requests

- Collaborate with ABAP and Basis teams to resolve system bugs, enhancements, and performance issues

- Act as the primary point of contact for business users for all SAP PM and MM/SD-related issues

- Communicate effectively with maintenance, operations, and planning teams to understand business pain points

- Ensure timely updates, root cause analysis (RCA), and closure of tickets within defined SLAs

- Identify and propose system or process improvements to enhance maintenance efficiency Should follow the document process and adhere to IT documentation policy

- Gather and document business requirements for minor enhancements and change requests (CRs)

- Configure and test approved changes, ensuring minimal impact on business operations

- Work closely with other SAP functional teams (MM, PP, QM, FI/CO) to ensure smooth cross-module operations

- Maintain up-to-date functional documentation, configuration guides, and test scripts

- Create knowledge base articles (KBAs) for recurring issues and share best practices within the support team

- Support maintenance performance reporting (e.g., breakdown analysis, preventive maintenance compliance)

- Collaborate with BI/Analytics teams to enhance dashboards and maintenance KPIs

- Participate in regression testing, patch upgrades, and SAP version updates (ECC or S/4HANA)

- Validate the stability of PM functionality after transport movements or system refreshes

Required Qualifications:

- Bachelor’s Degree or equivalent in Computer Science or Information technology Engineering

Preferred Experience: