Program Management Lead – Culture Transformation

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Key Responsibilities 

Culture Activation and Leadership Practices 

• Translate enterprise culture priorities and leadership behaviors into manager guides, team activities, communications, and other usable resources for assigned audiences. 

• Support global and local leaders and managers in applying practices such as listening, recognition, accountability, simpler ways of working, and decisions at the appropriate level. 

• Gather examples of The Kyndryl Way in action and share effective practices across teams and geographies. 

• Help embed The Kyndryl Way by turning culture priorities into everyday behaviors, reinforcing them through team routines and processes (systems), and highlighting examples and recognition that make the culture visible (symbols). 

Change and Adoption 

• Plan and deliver change activities for assigned initiatives, including stakeholder engagement, readiness, communications, enablement, and follow-up. 

• Coordinate with HRBPs, Talent, Learning, Communications, and business partners to adapt materials to local needs while staying aligned with the enterprise culture approach. 

• Support culture advocates and other partner networks by preparing resources, facilitating working sessions, and capturing barriers and feedback. 

Engagement and Insights 

• Review engagement survey results, listening feedback, and available culture measures with partners to identify themes and practical actions. 

• Help managers and teams develop, track, and refine engagement action plans; summarize progress and lessons learned for the Culture Transformation team. 

• Use participation, adoption, and employee feedback measures to evaluate assigned initiatives and recommend improvements. 

Project Delivery and Coordination 

• Manage project plans for assigned culture workstreams, including milestones, deliverables, owners, dependencies, and status reporting. 

• Coordinate cross-functional contributors, facilitate working meetings, and follow through on commitments to keep work moving. 

• Identify delivery risks and blockers early, propose options, and escalate matters that affect scope, timing, resources, or enterprise alignment. 

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Qualifications

Required Experience and Skills

• Experience delivering culture change, organizational development, employee engagement, leadership, or related HR initiatives in a complex organization; typically 5 or more years of relevant experience.

• Practical knowledge of change management and the ability to turn broad priorities into clear tools and actions for leaders and teams.

• Experience coordinating cross-functional projects, maintaining plans and milestones, managing dependencies, and communicating risks.

• Ability to interpret survey and listening data, identify themes, and support measurable action planning.

• Strong facilitation, writing, and relationship skills; able to influence stakeholders without direct authority and collaborate across functions and geographies.

• Comfort working through changing priorities while maintaining attention to delivery and the employee experience.

Preferred Experience

• Experience with employee listening platforms such as Glint, or similar tools, including engagement action planning.

• Experience developing manager resources, supporting culture networks, or helping integrate recognition and employee experience programs.

• Experience in a global, matrixed organization or a technology services environment.

Education

Bachelor’s degree or equivalent practical experience. Study in organizational development, human resources, organizational psychology, communications, business, or a related field is helpful.

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.