LAC - Client Engagement Manager

Description

LAC Federal is seeking a Client Engagement Manager (CEM) available in the Washington DC Metro Area. 

· Maintain proactive and positive relationships with assigned clients, correcting all issues related to the contract and regularly conducting regular on-site meetings with Contracting Officers (KO), Contracting Officer’s Representative (CORs) and client Program managers to measure contract progress

· Manage all assigned employees including regular on-site check-ins to monitor employee performance, recruiting efforts, employee reviews, and corrective actions

· Address and resolve customer and employee issues in a timely and professional manner, serving as a trusted point of contact to ensure effective communication, conflict resolution, and continued contract performance and employee satisfaction

· Drive employee engagement and cultivate strong culture across company contracts

· Liaison between on-site clients and corporate functions (i.e. finance, HR)

· Assist in the review and processing of weekly timecards and invoices each month

· Manage contract deliverables by proactively managing project staff to achieve deliverables as outlined in the scope of work

· Assist the recruiting team with filling open positions, serving as liaison between client needs and recruiting team

· Engage directly with clients to present qualified candidates for client review and approval in support of open positions

· Source, screen, interview, and evaluate candidates for current and future openings supporting customers and business initiatives

· Work closely with candidates to update and tailor resumes to highlight relevant experience aligned with contract Labor Category (LCAT) requirements and contract requirements 

· Coordinate and attend interviews between clients and candidates being considered for contract positions

· Assist with new hire onboarding activities, including coordinating background checks, security paperwork, fingerprinting, and follow-up actions to support timely security clearance and suitability approvals

· Serve as a liaison between candidates, clients, and internal teams throughout the onboarding and security vetting process

· Identify opportunities for contract growth, recompetes, and new business pursuits in partnership with Business Development and recruiting leadership

· Support capture and proposal efforts by identifying staffing solutions, recruiting strategies, and qualified candidate pipelines for prospective opportunities

· Actively identify and pursue growth opportunities at assigned agencies and support proposal efforts as needed

Requirements

· Bachelor’s Degree

· At least 3 years of working experience, with at least 1-2 years of experience in a client facing and federal project management role

· Experience supporting federal staffing, recruiting, onboarding, or workforce management activities

· Ability to manage multiple priorities in a fast-paced government contracting environment

· Strong interpersonal and client facing skills

· Ability to build relationships with federal clients and manage both on-site and remote employees

· Excellent organizational skills, time management and strong communication

· Experience in a client facing role within the federal space

· Preliminary knowledge of federal contracting

· Strong preference for a background in libraries, archives and museums

· Experience supporting cleared personnel onboarding and federal security/suitability processes

· Established network of candidates within federal contracting, libraries, archives, records management, museums, or related professional services sectors

· Demonstrated experience managing multiple teams and projects

· Business development experience

· Ability to work for extended periods on a computer in a remote setting.

· Ability to sit or stand for prolonged periods while completing daily duties.

· Ability to lift and carry light items (up to 10–15 lbs.) as needed.

· Ability to travel within the Washington DC Metro Area for client site visits and meetings.