Human Service Specialist

OtherService Specialist

0 views0 saves0 applied

Overview

Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality,

Technical Tools

OtherService Specialist

~1 min read

Greet visitors, ascertain purpose of visit, and register patients in the appropriate electronic system
Determine source of payment by verifying program eligibility in government or insurance plans
Hear and resolve patient complaints or escalate appropriately
Participate in problem-solving to assure targets for revenue and customer satisfaction are met
Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department

Perform general office duties such as sorting mail, filing and photocopying
Receive and route messages or documents, such as laboratory results, to appropriate staff
Retrieve and enter data into medical records system
Assist patients in completing forms
Operate standard office equipment including computer, calculator, fax and copy machines
Screen and monitor requests, completing or routing as assigned
Inventory stock, order, and verify receipt of medical, lab, or office supplies or equipment
Perform record keeping duties as required

Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication, and practicing sound judgment
Communicate and work effectively with all members of the care team to best serve patients
Participate fully in huddles, staff meetings, team building activities and assigned development opportunities
Adherence to La Clínica’s ethical and professional standards, including policies and procedures
Complete required trainings and policy acknowledgements in timeframes granted
Perform other related duties as required

~1 min read

Knowledge of basic medical/dental terminology and office procedures and processes
Effective approaches to customer service delivery
Modern medical office and computer systems and applications, especially MS Word, Outlook
Knowledge of Electronic Health Records and Electronic Practice Management systems preferred
Knowledge of general practice and procedures of bookkeeping, accounting, auditing, and computer systems

Demonstrated good judgment in identifying effective solutions or approaches to customer service related problems
Ability to maintain strict confidentiality regarding patient information
Clear and effective written and verbal communication skills in English
Ability to follow oral and written instructions
Bilingual in English and Spanish preferred (or Specify Language)
Ability to perform arithmetic calculations

Minimum typing speed of 25-30 wpm
Self-motivated and able to work independently as well as collectively to complete daily tasks
Ability to perform detailed administrative work methodically with speed and accuracy
Demonstrate flexibility and ability to accept changes gracefully
Ability to work professionally and collaboratively in team environment
Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
Ability to participate with other staff in Saturday and evening rotation

High school diploma/equivalent
One year of experience in a clinical or similar professional office setting
Meet all health clearances required for healthcare settings
Experience with public medical assistance programs (Medi-Cal, Disability, etc.) including eligibility criteria; or credit and collection work for medical assistance through personal interview
Certification in Application Assistance (CAA) preferred