RFP Operations Supervisor

RFP Operations Supervisor
Department: RFP Operations
Reports To: Chief Operating Officer (COO)

The RFP Operations Supervisor oversees the end-to-end RFP process, from initial opportunity capture through final proposal delivery. This is a high-impact leadership role positioned as the key link between the RFP team and executive leadership. The supervisor ensures every proposal submitted is compliant, competitive, and delivered on time.

• →Own and manage the full RFP lifecycle, including capture, Go/No-Go assessment, confirmation, proposal preparation, quality control, and customer delivery.
• →Supervise and develop the RFP Coordinator, RFP QA Coordinator, and RFP Writer.
• →Enforce process discipline and accountability across all RFP team members while maintaining high performance standards.
• →Drive the adoption and optimization of technology and productivity tools to streamline proposal workflows.
• →Report directly to the COO on team performance, pipeline status, and process improvement initiatives.
• →Lead Go/No-Go decision discussions and ensure alignment before committing resources.
• →Monitor and support certification pursuits, including state, federal, and other applicable certifications.
• →Identify process gaps and implement continuous improvements across the RFP function.

• Proven experience managing and developing a team in a deadline-driven environment.
• Strong process orientation, with the ability to design, document, and enforce standard operating procedures.
• Excellent proficiency with technology and productivity tools, including CRM platforms, proposal management software, and Microsoft 365.
• Strong accountability mindset, with the ability to set clear expectations and follow through consistently.
• Strong work ethic and willingness to do what is needed to meet deadlines and deliver results.
• Experience in overall RFP or proposal management processes, ideally in a government contracting or services environment.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in Business, Communications, or a related field preferred; equivalent experience considered.

• On-time proposal submission rate
• Win rate on submitted proposals
• Quality Control pass rate for proposals approved without adjustment
• Team performance and retention
• Progress on certification expansion milestones