Lalamove11h ago

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Driver Operations Associate - Driver Management

Philippines·Quezon CityFull-timemid

OtherOperations Associate

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Quick Summary

Overview

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.

Technical Tools

OtherOperations Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

Daily face-to-face assistance for drivers involving account concerns.

Ensure positive experience for drivers visiting the hub

Provide clear and accurate information regarding the service

Manage and resolve high-priority or complex driver cases, including safety violations and brand impacting cases.

Strong verbal communication skills with empathy and patience in handling frustrated drivers or clients.

Quick to assess concerns, stay calm under pressure, and provide effective solutions.

Experienced in managing complex or sensitive driver cases.

Able to identify patterns, inefficiencies, and risks from case data and act on insights.

Clear and professional communicator in both written and verbal interactions.

Proficient in using dashboards, ticketing tools, and reporting systems.

Bachelor's degree in any field

Knowledgeable in using Microsoft Excel and Google Sheets

Experience using case management or CRM tools (e.g., Salesforce, Zendesk, proprietary platforms)

2+ years of experience in case management, driver support or customer service in a fast-paced environment

Willingness to work in Quezon City

Candidate Privacy Notice:

To all candidates: Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice.

Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Location & Eligibility

Where is the job

Quezon City, Philippines

On-site at the office

Who can apply

Listing Details

Posted: June 5, 2026
First seen: June 5, 2026
Last seen: June 5, 2026

Posting Health

Days active: 0
Repost count: 1
Trust Level: 61%
Scored at: June 5, 2026

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Lalamove

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Lalamove is a leading on-demand delivery technology company that connects users with drivers in multiple countries, enabling fast and efficient delivery services.

Employees

3k+

Founded

2013

Domain

Jobs

External application · ~5 min on Lalamove's site

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