Residential Account Management Team Leader

As the Residential Account Management Team Leader, you'll be responsible for leading, coaching and developing a team of Account Managers, ensuring they deliver exceptional customer experiences while achieving ambitious retention, growth and new business targets. You'll operate within a territory-based model, supporting your team to maximise opportunities across existing accounts and identify new business within their regions.

You'll create a culture of accountability, performance and continuous improvement, while acting as a key link between customers and internal stakeholders.

Some of your main duties are:

• →Coach, mentor and develop a team of Account Managers.
• →Create a high-performance culture focused on customer success and commercial excellence.
• →Deliver team retention, revenue growth and profitability targets.
• →Support strategic account planning across key customers.
• →Ensure effective coverage of existing customers and new business opportunities.
• →Support Account Managers in identifying and converting new logo prospects.
• →Build executive-level relationships with strategic customers.
• →Support complex renewals, negotiations and growth opportunities.
• →Maintain accurate forecasts, pipeline management and reporting.
• →Monitor team performance against targets and KPIs.

• At least 3 years' experience leading customer-facing commercial teams.
• Proven experience managing account management, customer success or sales teams.
• Track record of delivering customer retention and revenue growth targets.
• Strong commercial and financial acumen.
• Experience using CRM systems, forecasting and performance management tools.
• Ability to coach, motivate and develop high-performing teams.
• Excellent stakeholder management and relationship-building skills.
• Experience managing complex customer portfolios.

• Experience within conveyancing, legal technology, property or information services sectors.
• Understanding of residential conveyancing processes and market dynamics.
• Knowledge of search products, compliance solutions or legal technology platforms.
• Experience with consultative sales methodologies such as MEDDICC or Challenger.
• Experience leading geographically dispersed or hybrid teams.

• Screening video call via Microsoft Teams with a member of the Talent Acquisition team.
• First-stage video interview via Microsoft Teams with the Line Manager. This will include competency-based questions.
• Personality questionnaire.
• Second-stage interview (in person) at our West Malling office with the Line Manager, Divisional Director and a member of the People team. This stage includes a presentation.
• Third-stage video interview via Microsoft Teams with the Sales Lead.