USD 25–30/yr

Call Center Representative (Medical/ Insurance Experience Preferred)

United StatesRockvilleFull Timemid
OtherHealthcareCall Center Representative
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Quick Summary

Overview

Position Overview: We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients,

Technical Tools
OtherHealthcareCall Center Representative
Position Overview:

We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering an excellent customer experience. Candidates with medical, healthcare, or health insurance experience are preferred but not required.

Hours: Monday-Friday 8am-5pm
  • Answer high-volume inbound calls and make outbound calls as needed.
  • Assist patients/members with inquiries related to:
  • Benefits, eligibility, and coverage
  • Claims status and billing questions
  • Provider information and referrals
  • Appointment scheduling and general support
  • Accurately document all interactions in CRM or healthcare systems.
  • Verify insurance and demographic information.
  • Provide clear explanations of policies, procedures, and next steps.
  • Escalate complex or sensitive issues to appropriate teams.
  • Maintain confidentiality and comply with HIPAA and company policies.
  • Meet or exceed call center performance metrics (quality, productivity, attendance).
  • Collaborate with internal teams to resolve customer concerns quickly and efficiently.
  • Listing Details

    Posted
    February 9, 2026
    First seen
    March 26, 2026
    Last seen
    April 22, 2026

    Posting Health

    Days active
    27
    Repost count
    0
    Trust Level
    40%
    Scored at
    April 22, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Latitudeinc

    Technology and engineering staffing firm serving public and private sector clients in the DC corridor

    Employees
    56
    Founded
    2003
    View company profile
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    LatitudeincCall Center Representative (Medical/ Insurance Experience Preferred)USD 25–30