Latitudeinc
Latitudeinc4mo ago
USD 25–30/yr

Customer Service Representative (Benefits Focused)

United StatesUnited States·GaithersburgFull Timemid
Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer
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Quick Summary

Overview

A well-established benefits administration organization is seeking an Applicant Services Representative to support participants through the application and verification process for pension and benefit programs.

Technical Tools
Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer
A well-established benefits administration organization is seeking an Applicant Services Representative to support participants through the application and verification process for pension and benefit programs. This role focuses on delivering accurate, timely, and empathetic service while processing applications, reviewing documentation, and responding to participant inquiries.
  • Reviewing and validating documentation required to process benefit applications
  • Processing status requests, benefit applications, and verification requests accurately and efficiently
  • Calculating pension and benefit amounts based on eligibility and service credits
  • Preparing system-generated and template correspondence related to application processing
  • Communicating with participants by phone or written correspondence to clarify application details
  • Researching work history and Social Security documentation when necessary
  • Coordinating with internal teams to resolve discrepancies or missing information
  • Preparing files for approval or rejection based on eligibility requirements
  • Recalculating benefits when additional service credits are identified
  • Assisting with retroactive payment calculations and interest adjustments
  • Providing backup support to the contact center when needed
  • 2+ years of experience in benefits administration, pensions, or related fields preferred
  • Bachelor’s degree or equivalent professional experience required
  • Strong attention to detail and ability to manage multiple tasks in a high-volume processing environment
  • Excellent verbal and written communication skills
  • Ability to research, analyze documentation, and resolve complex participant inquiries
  • Professional demeanor with strong collaboration and problem-solving abilities

    • Location & Eligibility

    Where is the job
    Gaithersburg, United States
    On-site at the office
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    March 10, 2026
    First seen
    March 26, 2026
    Last seen
    July 21, 2026

    Posting Health

    Days active
    116
    Repost count
    0
    Trust Level
    40%
    Scored at
    July 21, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Latitudeinc
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    Technology and engineering staffing firm serving public and private sector clients in the DC corridor

    Employees
    56
    Founded
    2003
    Domain
    latitudeinc.net
    Jobs
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    LatitudeincCustomer Service Representative (Benefits Focused)USD 25–30
    Apply Now