Bilingual Front Office Clerk - Float (East Region)

Bilingual Front Desk - Float (East Region) - Job Overview

At Legacy Community Health, we believe in the power of every smile and every greeting. As a Bilingual Front Desk - Float, you become the heart of our clinic, ensuring that every patient feels valued and supported from the moment they walk through our doors.

• Role Highlights: Be the first point of contact, setting a positive tone for each patient's journey.
• Key Features: Explore diverse experiences by floating across various clinic locations.
• Impact and Growth: Your role is crucial in enhancing patient satisfaction and contributing to community health.
• Team Collaboration: Join a passionate team of professionals dedicated to exceptional care.
• Mission-Driven: Be part of a mission to deliver outstanding healthcare to all.

• →Answer incoming calls with enthusiasm and direct them appropriately.
• →Welcome clients and ensure they are promptly attended to by the appropriate staff.
• →Accurately enter patient information into our systems.
• →Support the volunteer coordinator in managing volunteers effectively.
• →Adhere to appointment and scheduling procedures as outlined by management.
• →Manage client payments following established cash handling procedures.
• →Efficiently perform opening and closing duties.
• →Maintain a tidy, welcoming, and organized clinic lobby.
• →Process lab results following the directions of the Practice Manager.
• →Engage actively in the Performance Improvement Program to enhance service quality.
• →Show respect and consideration to all patients, families, visitors, and staff.
• →Collaborate effectively with team members to achieve departmental goals.
• →Operate equipment and perform procedures safely and correctly.
• →Report any safety concerns immediately and participate in safety training.

• High school graduate or equivalent required.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls or patients at once.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience.
• Basic math, alphabetical or numerical filing knowledge may be required.
• Bilingual in English/Spanish required.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.