Bilingual Patient Assistance Representative - Montrose

Bilingual Patient Assistance Representative - Montrose (Job Overview)

Are you ready to make a meaningful impact in the lives of others while growing both personally and professionally? As a Bilingual Patient Assistance Representative with Legacy Community Health, you'll become a vital member of our team, supporting clients through the Ryan White Grant programs. Your role will empower individuals by helping them access essential medications and medical coverage.

• Role Highlights: Assist clients with programs such as ADAP, LPAP, EFA, and Health Insurance Assistance.
• Impactful Work: Ensure timely communication and documentation to minimize wait times for medications and coverage.
• Collaborative Environment: Work closely with a compassionate team dedicated to community health.
• Growth Opportunities: Engage in professional development and mentorship within our supportive network.
• Mission-Driven Purpose: Contribute to improving healthcare access and outcomes for our community.

• →Understand and support various programs under the Ryan White Grant, focusing on medication and health insurance assistance.
• →Meet with eligible clients to gather necessary documentation for program enrollment.
• →Maintain a current and accurate list of program enrollees and ensure timely communication with clients.
• →Process applications or payments accurately and in a timely manner.
• →Document patient care activities comprehensively in electronic records such as Epic Pioneer, and ARIES.
• →Ensure grant standards are met through timely validation of required data points.
• →Perform reviews and audits to support accurate reporting.
• →Collaborate effectively with peers and colleagues to provide optimal care to patients.
• →Engage in special projects and perform other duties as assigned.

• High school diploma required.
• Minimum (1) year of healthcare experience OR Minimum (3) years of customer service experience, preferably in healthcare.
• Knowledge of healthcare terms, HIV disease and medications to treat HIV and associated illness desired.
• Insurance and/or COBRA knowledge.
• Proficient written and verbal communication skills.
• Demonstrates knowledge of MS Excel and MS Word.
• Bilingual-Spanish required.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.