Business Head - Owndays

Owndays is not just growing — it is redefining what a global eyewear retailer can be. With hundreds of stores across Asia and an aggressive expansion roadmap, we are at an inflection point that demands more than a capable operator. We need a Chief Operating Officer who thinks in systems, acts with speed, and leads with data.

As COO, you will be the architect of Owndays' operating engine — the person who translates bold strategy into consistent, profitable, scalable execution across retail, supply chain, and manufacturing, from Tokyo to Southeast Asia and beyond. You will work directly alongside the CEO, owning the full operational P&L and building the infrastructure that powers our next phase of growth.

This is one of the most consequential leadership roles in the organisation. If you have ever wanted to leave a fingerprint on a category-defining business at exactly the right moment, this is it.

• Team Builder: Attract, develop, and retain exceptional operational leaders across retail, supply chain, and market teams. Create the bench strength that lets Owndays scale without breaking.

• Culture of Execution: Instil a culture that prizes speed, accountability, and intellectual honesty. Celebrate what works, diagnose what doesn't, and fix it without blame.

• Executive Partnership: Serve as a core member of the leadership team. Be the operational conscience in every strategic conversation — the person who asks "how will we actually do this?" and then makes sure it happens.

• Experience: 15+ years in operational leadership, with at least 5 years in a senior role (COO, VP/SVP Operations, or equivalent) within retail, consumer, or omni-channel businesses. Proven track record of scaling operations across multiple geographies.

• Commercial Acumen: Deep P&L ownership experience. You understand the levers of retail economics — margin, inventory, labour, and fulfilment — and you know how to pull them.

• Tech & Data Fluency: You don't need to write code, but you must be fluent in the language of data. Comfortable working with BI tools, operational dashboards, and AI-enabled planning systems. You push for technology-first solutions before defaulting to headcount.

• Language: Fluency in both Japanese and English is essential. You will operate daily with local teams and leadership in Japan, and also with global stakeholders across Lenskart's network.

• Preferred Background: Experience in high-growth, founder-led organisations. Exposure to Japan and Southeast Asia markets. Familiarity with supply chain technology platforms or enterprise planning systems.

• Systems Thinker: You see operations not as a collection of tasks, but as an interconnected system. You instinctively map dependencies, identify failure points, and design for resilience.

• Data-First, Always: You make decisions with data and challenge those who don't. You are as comfortable in a BI dashboard as in a boardroom. You know that gut instinct is only valuable when it is validated.

• AI-Curious Leader: You actively explore how AI and automation can eliminate friction, improve accuracy, and free your team to focus on higher-order problems. You are not afraid of the tools that will change your industry.

• Bias for Speed: In a high-growth business, the cost of slowness is enormous. You move fast, decide fast, and course-correct fast — without sacrificing rigour.

• Compelling Communicator: You can simplify complexity for a frontline store manager and present strategic vision to a board. You align people across cultures, functions, and geographies because you speak with clarity and lead with conviction.

Within your first 12–18 months, you will have:

• Delivered a scalable, documented operating model that works across all current markets and is ready for the next wave of expansion

• Moved the organisation measurably toward AI-assisted decision-making in planning, retail ops, and supply chain

• Achieved tangible improvements in store performance metrics — conversion, productivity, and customer satisfaction — across the retail estate

• Reduced supply chain costs and lead times while improving product availability and inventory efficiency

• Built a high-performing operational leadership team with clear succession depth

• Established a data-led governance rhythm that gives the CEO and board real-time visibility into operational health

Owndays is a Lenskart company. We are building the future of eyewear — accessible, affordable, and powered by technology. If you want to build something that matters, at a scale that challenges you, and with a team that moves fast — we would love to meet you.