Director, Digital + Ecommerce Strategy & Operational Planning

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity:

We are seeking a highly strategic, organized, and results-driven Digital and Ecommerce Strategy & Operational Planning Team Leader to support the VP of DXP as a Chief of Staff. This role will act as a strategic partner and operational anchor, driving alignment, prioritization, and execution across digital and ecommerce initiatives.

The ideal candidate combines strong strategic thinking with operational excellence and thrives in a fast-paced, cross-functional environment. You will lead strategic planning, business rhythm coordination, performance reporting, and special initiatives that enable the DXP organization to scale and succeed.

1. Strategic Planning & Alignment

• Drive annual and quarterly strategic planning processes for Digital and Ecommerce functions.
• Translate high-level business objectives into actionable roadmaps and OKRs.
• Partner with cross-functional leaders (Business Units, Marketing, Merchandising, Technology, Supply Chain, HQ, etc.) to ensure strategic alignment and integration.

2. Operational Planning & Governance

• Develop and manage business rhythms (quarterly reviews, budget cycles, executive updates).
• Lead preparation of materials for executive presentations, board updates, and cross-functional reviews.
• Manage critical cross-team workflows to ensure timely decision-making and execution.

3. Chief of Staff Support to VP, DXP

• Act as a trusted advisor and thought partner to the VP.
• Screen, prioritize, and delegate requests; ensure follow-through on key initiatives.
• Represent the VP in select meetings, ensuring continuity and clarity of communication and decisions.

4. Performance Management & Reporting

• Monitor and report on KPIs and digital business performance, identifying risks and opportunities.
• Partner with analytics and finance teams to ensure consistent and accurate data reporting.
• Develop dashboards and insights to support real-time decision-making.

5. Special Projects & Change Management

• Lead high-impact projects that span digital product, ecommerce operations, and customer experience.
• Drive initiatives related to process optimization, capability building, and organizational effectiveness.
• Support transformation efforts, including change management and communication planning.

Qualifications:

• 10+ years of experience in digital commerce, strategy consulting, business operations, or a similar function.
• Bilingual capability in English and Korean is a plus.
• Experience working closely with senior executives and leading cross-functional teams.
• Strong strategic thinking, problem-solving, and analytical skills.
• Exceptional communication, presentation, and stakeholder management abilities.
• High proficiency in business planning, data analysis, and project management tools.

Preferred Qualifications

• MBA or Master’s degree in Business, Strategy, or a related field.
• Experience in a digitally native or Manufacturer-to-D2C environment.
• Familiarity with ecommerce platforms, digital marketing, and product management.
• Proven ability to influence without authority and drive change in complex organizations.

Key Competencies

• Strategic Agility
• Operational Excellence
• Executive Presence
• Cross-Functional Leadership
• Data-Driven Decision Making
• Proactive Problem Solving
• Confidentiality & Discretion

Success Measures

• Clear alignment across Digital Commerce strategic priorities.
• Timely and effective execution of business rhythms and key initiatives.
• High-quality executive-level reporting and communication.
• Increased organizational efficiency and improved cross-functional collaboration.
• Enhanced effectiveness of the VP, DXP, through focused support and leverage.

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