Logistics Last Mile Delivery Analyst

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity:

The role will focus on managing LG Last Mile Delivery network & service providers for last mile delivery/installation service quality and taking care of last mile orders to ensure LG customers have a seamless delivery/installation experience including returns and will manage service providers' performances.

• Set up LMD network in the targeted regions.
• Develop Agents and manage their daily operation performances.
• Monitor & collaborate load planners to make sure middle mile RSD is met.
• Collaborate with Serviced Providers to make sure enough capacity is available at each hub to reduce re-schedule rates.
• Encourage Save the sales program to decrease damage/return %.
• Monitor under-performing Serviced Providers hubs and make decisions to change to other SP hubs.
• Continuous site visit to educate Serviced Providers hubs that lack in delivery and installation with LG shipping and handling SOP.
• Consistently review customer survey to see what is lacking when it comes to overall LMD network.
• Support system development for easier communication flow and visibility.
• To manage customer care daily operation & issue to better serve the consumers

Qualifications:

• Bachelor's degree with 3+ years related work experience in Logistics, Order Management, Last Mile Delivery Network
• Bilingual capability in English and Korean is a plus.
• Strong analytical skills and problem solving skills.
• Team oriented; proactive and action-oriented.
• Analytical, able to transform qualitative and quantitative data into executable strategies.
• Aptitude to define operational requirements and implement processes and systems to support those requirements.
• High level of proficiency with Microsoft Excel and aptitude to learn new tools and applications quickly.

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