Client Experience Coordinator / Chiropractic Assistant

Are you the kind of person who remembers someone’s name, follows through on what you promise and takes genuine pride in making people feel cared for?

Do you want meaningful work where you can make a visible difference, alongside a team that will support you, challenge you and help you keep growing?

At Life Balance Chiropractic, client experience isn’t an add-on to the care we provide; it’s essential.

That makes this one of the most important roles in our clinic.

We’re looking for a warm, organised, proactive and coachable Client Experience Coordinator / Chiropractic Assistant to join our growing team in Poole.

You’ll help create an experience where clients feel known, heard, cared for, and genuinely delighted. From their first conversation with us through every stage of their journey.

We deliver corrective, nervous-system-focused chiropractic care with compassion, connection and an exceptional client experience. We care deeply about our clients, our team and the standard of our work. And we never stop looking for ways to improve.

Our values aren't words on a wall. They influence who we hire, how we behave, the culture and what we expect from one another.
WE CARE
Honesty
We do what we say, own what we do and close the loop. Our words, actions and commitments line up.

Humility
We stay coachable, care personally and challenge directly. We tell hard truths kindly, receive feedback openly and use self-awareness, courage and humility to help ourselves and others grow. Nothing great is built without honest feedback.

Teamwork
We put the team above ego, come prepared and step up when others need us. We aim to be at our best when our best is needed.

Courage
We speak up early, face hard things and protect the standard. Results matter, and how we achieve them matters too.

Resourcefulness
We find a way. We identify the real problem, take disciplined action, execute with urgency and leave things better than we found them.

Your role is to help create an exceptional client journey from the first phone call onwards.

You'll:

• Speak with new enquiries by phone as a trusted advisor, helping the right people take the next step and book and pay for the new client experience.
• Follow up with enquiries who haven't yet booked and build trust
• Welcome clients and create a warm, professional and personal experience.
• Manage appointments, payments, care plans and client records accurately.
• Rebook cancellations, missed appointments and clients who have fallen out of care.
• Build genuine relationships with clients and help them stay engaged with their health goals.
• Handle questions and concerns calmly, professionally and compassionately.
• Keep the front desk, client areas and daily clinic operations organised and running smoothly.
• Follow our systems, SOPs and checklists so important details don't fall through the cracks.
• Close communication loops rather than leaving things for someone else.
• Support events, marketing initiatives and community spinal-health checks.
• Contribute to an energetic, supportive team and help cover teammates when required.

You will receive training in the parts of the role you haven't done before.

Within your first few months, we want you to become someone the team can depend on to:

Experience matters with people, but attitude and character matter more.

You are likely to thrive here if you are:

We're deliberately asking for a little more than just clicking “Easy Apply.” We want to understand the person behind the CV.

1. Send us your CV and a short cover letter explaining why this opportunity interests you.
2. Complete our career-history application.
3. Selected applicants will then be invited to an initial online conversation, followed by our final-stage interview process.

If you show up with heart, energy, and a readiness to learn, we’d love to hear from you.
Come and help us create an extraordinary client experience, one person, one conversation and one small detail at a time

If you show up with heart, energy, and a readiness to learn, we’d love to hear from you.