Assistant Manager, Referral Coordinators

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

As a Assistant Manager, Referral Coordinators, you will directly contribute to LifeLink’s life-saving mission.  Primary responsibility is to work within established LifeLink Foundation, OPO, and regulating agency policies and procedures to direct the resources available to facilitate successful management of organ referrals. The Assistant Manager, Referral Coordinators will assist with the day-to-day oversight, mentoring, education, and evaluation of assigned Referral Coordinators. The assistant manager will assist in developing, implementing, and monitoring policies, procedures, strategies, and action plans related to organ referral management. This position will function as a resource and support for all Recovery Services staff and will work in close collaboration with the Manager, Referral Coordinators.

• →Guides assigned staff toward accomplishing LifeLink’s mission and goals, including selection, training and development, scheduling and job assignment, mentoring, and counseling, appraisal and recognition, and recommending promotional and disciplinary coaching.
• →May direct work planning, approve call schedules, vacation requests, expense reports, etc., to ensure adequate staff and adherence to policies and procedures as directed by Manager, Referral Coordinators.
• →Participates in hiring through screening resumes and conducting interviews.
• →Manages process of mid-year and annual evaluations of assigned staff, providing one-on-one evaluations and goal planning with the goal of strengthening and increasing personal and professional competencies in collaboration with Manager, Referral Coordinators.
• →Has the ability to perform all responsibilities of Referral Coordinator role and participates in the Referral Coordinator schedule as needed.
• →Collaborate with Recovery Services management team in coordinating appropriate resources for the successful evaluation and management of organ referrals including notification of on call team members of potential donor referrals.
• →Determine potential donor suitability while documenting donor demographics, registry status, and providing education to hospital staff regarding donation process and outline of plan.
• →Build and maintain positive and supportive relationships between LifeLink and Medical Examiners/Coroners.
• →Create a positive learning environment for coworkers and exhibit strong leadership skills. Model effective communication with coworkers, physicians, and hospital staff.
• →Possess knowledge of medical and legal principles of organ allocation, serving as a resource and mentor to coordinators.
• →Demonstrate working knowledge and competence with LifeLink and OPTN policies and procedures. Adhere to the standards of practice for quality assurance procedures established within the Foundation. Collaborate with the Recovery Services management team in the development, implementation, and training of policies and procedures relating to referral evaluation and allocation as directed by Manager, Referral Coordinators.
• →Work closely with the Medical Director on-call and the Administrator on-call on all issues pertaining to referral and clinical donor management, including technical aspects of organ allocation and serve as a resource for coordinators on same.
• →Participate in weekly conference calls/meetings to review referral management and organ placement efforts of each donor as appropriate.
• →Actively participate in analysis of data and benchmark activity and lead referral management reviews for quality assurance and enhanced referral response opportunities with the goal of increasing donation opportunities and improved hospital relationships in collaboration with Manger, Referral Coordinators.
• →Work on special assignments and projects as directed by the Director, Recovery Services or Executive Directors.
• →Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO.

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• RN and or healthcare related field preferred. Four years’ experience as a Referral Coordinator or in Critical Care Nursing or other positions with similar responsibilities. Previous supervisory experience preferred.
• Demonstrated strong leadership, problem analysis and decision-making skills. Demonstrated ability to motivate peers and achieve cooperation.
• Demonstrated ability to interact and communicate effectively with other staff members and hospital or other external agency personnel.
• Must be able to maintain professionalism and confidentiality of LifeLink business.
• Demonstrate physical ability to lift, carry and/or move approximately 1 to 40 pounds.

Generally pleasant in a fully supported team-office environment with periods of high stress and extended hours.   On-call rotation responsibilities with 24-hour cell phone accessibility.

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

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