Operations Associate

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Midwest Operations team. As an Operations Associate, you will enhance our fleet, optimize our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Indianapolis.

This is a warehouse-based position that requires an onsite presence during assigned business hours.

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  Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for repairing, deploying and retrieving our shared electric vehicle

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  Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Indianapolis and surrounding regions

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  Define new processes and best practices to drive operational excellence within the warehouse and in the field

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  Partner cross-functionally on operations projects that result in identifying expansion opportunities within your regions

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  Define and monitor KPIs that measure the profitability, revenue, and operational performance of your markets

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  Provide complaint management and customer incidents investigation support

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  Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues

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  Maintain positive relationships between customers, regulators/city officials, employees, and Lime management

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  Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

• 1+ years of professional work experience; plus ideally 1+ year of experience within an Operations Management position

• Background in industrial engineering is a plus

• Experience leading teams or groups highly preferred

• Demonstrated expertise with the Indianapolis region and ability to anticipate operational needs and/or challenges within this area

• Growth and continuous improvement mindsets with the ability to work in an ambiguous environments

• Self-starter and sound decision maker with the ability to make data-based decisions with a cost focused mindset

• Fluent verbal and written English language skills

• Intermediate+ experience with Excel and Google Sheets required (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data

• Excellent communication and stakeholder management skills

• Valid in-state driver license and clean driving record