Team Coordinator

 Lead regular 1-on-1 mentorship and coaching sessions to support individual growth, address challenges, and inspire progress.

Partner with team members to create personalized career development plans and guide them toward key milestones.

Identify high-potential talent and actively advocate for promotions and next-step opportunities.

Deliver clear, meaningful performance feedback that builds confidence and drives continuous improvement.

Model and promote core values through everyday actions, fostering a positive, inclusive, and high-trust team culture.

Drive engagement and motivation by building strong relationships and a sense of team spirit through authentic leadership.

Act as a change advocate, supporting the team through transformation initiatives and adoption of AI powered solutions.

Communicate and cascade organizational updates to ensure clarity, alignment, and shared direction across the team.

Serve as a primary point of contact for technical guidance and problem-solving in complex project situations. 

 Provide hands-on support for specific use cases and help align processes to enable smoother, more efficient delivery.

Ensure effective team operations by reviewing and approving timesheets and time-off requests.

Manage and update skill profiles to reflect evolving capabilities and business needs.

Be the go-to person for technical guidance and problem-solving in complex project scenarios.

Provide hands-on support for specific use cases and help align processes for smoother delivery.

Negotiate Service Level Agreements and ensuring that these are met.

Make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.

Closely monitor and reports on service levels.

Handle major escalations globally as single point of contact and subject matter expert for respective business applications and provides technical and management updates to stakeholders.

Analyze and review performance results against OLAs/ SLAs criteria and KPIs defined to measure quality of service

Plan and coordinate Service Transition activities

Manage change through the Change Enablement/Change Management Process

Control Service Assets and Configuration Management

Ensure proper Release and Deployment Management

Lead Service Testing and Validation

Facilitate Knowledge Transfer and Documentation

Conduct Operational Readiness and Go Live Assessments

Manage risks issues and performance metrics during transition

Lead Stakeholder Engagement & Communication including clients and technical team

Ensure proper handover to service operations

Use Reporting & Analytics to Track Transition Progress

Demonstrates a solid understanding of the customer’s business and how IT contributes to effective service delivery.

Strong communication and negotiation skills.

Possesses strong knowledge and hands-on experience in contract and supplier management.

Interacts effectively with stakeholders at all levels within both the customer’s organization and the IT provider.

Maintains strong technical understanding and translates technical requirements into clear business concepts—and vice versa.

Thinks innovatively about service quality and identifies ways to improve it within organizational constraints (resources, budget, legal, etc.).

 Excels in problem-solving, thriving in complex situations and bringing clarity to challenges.