Rental Property Portfolio Manager - Atlantic Seaboard

The Rental Portfolio Manager is responsible for overseeing the end-to-end management of a portfolio of residential rental properties, ensuring client satisfaction, legal compliance, financial accuracy, and strong tenant relationships. The role balances strategic insight with hands-on operational execution, using WeConnectU and Redrabbit as key platforms.

• Manage all aspects of residential rental properties, including onboarding, inspections, renewals, and terminations

• Draft and manage lease agreements, addendums, extensions, and terminations

• Coordinate tenant onboarding with welcome letters and pre-occupation documentation

• Track lease expirations, notices to vacate, and property turnover timelines

• Serve as the main point of contact for landlords and tenants within your portfolio

• Resolve complaints, address maintenance issues, and provide status updates professionally

• Maintain clear and consistent communication with clients regarding financials, occupancy, and asset performance

• Manage invoicing, recoveries (utilities, levies, rates), deposits, and payment reconciliations via WeConnectU

• Monitor arrears and coordinate collection efforts, including letters of demand and legal proceedings where necessary

• Prepare investor statements and manage refund processes accurately and timeously

• Ensure all financial data is accurately captured, categorized, and reported in compliance with trust account regulations

• Log and manage all maintenance through Redrabbit, coordinating with vendors for prompt resolution

• Track completion, follow up with tenants, and ensure maintenance standards are upheld

• Conduct or schedule property inspections at routine, pre-occupation, and exit stages

• Ensure compliance with the Rental Housing Act, CPA, POPIA, and PPRA regulations

• Collect and verify FICA documentation for all parties and maintain secure records

• Attend AGMs or trustee meetings as a landlord representative when applicable

• Coordinate eviction processes where required, including attorney liaison

• Deliver regular performance reports to landlords (arrears, occupancy, inspection findings, maintenance status)

• Analyze market conditions and advise on rental pricing, tenant retention, and portfolio optimization

• Keep agent stock lists up to date and communicate new instructions to internal sales and rental teams