Branch Manager - Atlantic Seaboard

To increase market share, sales, profitability and LIONLEAD’s profile, and to ensure that the Branch meets financial and operational targets. Closely monitoring that all clients receive a consistently high-quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch.

Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards. Fostering a quality, motivated, highly effective and brand-aligned team of agents is a key priority.

Key Responsibilities

·       Manage performance of agents to achieve budgeted sales targets.

·       Enhance market share in all trade areas and monitor competitors.

·       Implement Branch strategy and budget aligned with objectives.

·       Ensure efficient property sales and transfer processing.

·       Support marketing and PR for maximum visibility.

·       Encourage referral use and ensure premium client service.

·       Address agent and staff issues promptly with appropriate feedback.

·       Control branch expenses within budget limits.

·       Ensure staff are trained, inducted, coached, and mentored.

·       Promote workplace transformation and retention through recognition.

·       Oversee lease negotiations and renewals.

·       Ensure full compliance with legal, FICA, and ooba standards.

·       Drive productivity and branch compliance.

·       Lead weekly huddles and monthly strategy reviews.

·       Ensure 100% agent onboarding and coaching in first 30 days.

Key Performance Indicators (KPIs)

·       Achieve monthly/quarterly sales turnover targets.

·       70%+ of agents to close minimum 2 deals/month.

·       Minimum 3 exclusive mandates per agent per quarter.

·       Maintain agent retention rate of 90%+.

·       Meet or exceed branch profitability margins.

·    100% compliance with FICA, Tiger Finance, and SOPs.

·       Achieve landlord/client satisfaction score of 90%+.