Box Office Agent

Job Summary:

We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

We’re adding to our Box Office team and are searching for individuals to fill several Box Office Agent roles in the Toronto area to service various events. This role requires flexibility with scheduling and is a part-time occasional position, based on event requirements.

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  Providing exceptional front-line customer service to ticket purchasers

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  Conduct in-person ticket sales at the Box Office using the Ticketmaster Point of Sale system

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  Working with Archtics and TM Host systems on a regular basis

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  Balance and account for cash and credit card receipts from sakes transactions

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  Organizing and distributing “will-call” tickets

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  Fostering and maintaining a positive attitude towards the company and its activities

Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional duties as needed.

• Minimum of 1-year experience in sales and/or customer service

• General office and cash experience are preferred

• Basic foundation and understanding of event ticketing

• Strong verbal and written communication skills

• Ability to accommodate an extremely flexible and fluid work schedule

• Service oriented, with strong organizational skills

• Go-getter with the ability to work under pressure and with minimal supervision

• Must be detail-oriented with the ability to multi-task and juggle competing priorities

• A passion for live events – music, pop culture, arts and theatre, and family events!

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.