Clinical Customer Service Rep

United States·Corporate-Co - MiamiNormalmid

OtherCustomer Service Rep

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Quick Summary

Key Responsibilities

Assess patient needs and medical situations over the phone with accuracy and empathy. Follow established triage protocols and physician instructions to determine appropriate next steps.

Requirements Summary

Foreign medical graduate (FMG) Fluent in both English and Spanish 2-3 years of experience in a customer service role,

Technical Tools

OtherCustomer Service Rep

What We Offer

~1 min read

The Clinical Customer Service Representative plays a vital role in delivering outstanding patient support by efficiently managing inquiries and service requests. As the first point of contact, this position handles general questions related to appointments, scheduling, and clinical services, while collaborating with healthcare centers and internal departments to ensure timely and effective resolution of patient concerns.

Responsibilities

~1 min read

→Assess patient needs and medical situations over the phone with accuracy and empathy.
→Follow established triage protocols and physician instructions to determine appropriate next steps.
→Coordinate emergency services (e.g., MDA, Fire Rescue) in accordance with phone triage procedures.
→Maintain clear and consistent communication with patients and physicians to ensure continuity of care.
→Schedule appointments and direct calls to appropriate clinical staff or departments.
→Document patient interactions and actions taken in compliance with healthcare regulations.
→Perform additional duties as assigned to support clinical operations and enhance patient experience.

Monday - Friday, 2:30 PM - 11:00 PM
Rotating weekend coverage required

Requirements

~1 min read

Foreign medical graduate (FMG)
Fluent in both English and Spanish
2-3 years of experience in a customer service role, preferably in a healthcare setting
Advanced knowledge of medical terminology
Strong interpersonal and communication skills