Associate Specialist, People Operations

Mexicomid

People OperationsHuman Resources

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Quick Summary

Key Responsibilities

Be the first point of contact for HR questions, from policies to processes. Provide accurate, helpful support with empathy and a people-first mindset. Investigate and resolve employee concerns,

Requirements Summary

A bachelor’s degree in HR, Business, or a related field is great, but equivalent experience works too! Experience: 1–2 years in HR or a people-focused role (customer service counts,

Technical Tools

People OperationsHuman Resources

Looking to grow your HR career in a role that’s dynamic, people-focused, and full of variety? As an Associate Specialist in our HR Shared Service Team (known internally as the People Solution Center or PSC), you’ll be the go-to partner for our Creators across the U.S. No two days are the same; you’ll be solving problems, answering questions, and helping shape a smooth employee experience from start to finish. If you’re energized by fast-paced work, love connecting with people, and want to make an impact across the Americas, this role is for you!

The People Solution Center Americas supports ~3,000 employees across six countries, providing world-class HR services with a focus on accuracy, responsiveness, and care. We manage HR processes, policies, and employee data in Workday, while serving as trusted partners to employees and managers alike. This role reports to the Manager, PSC - Americas.

Responsibilities

~1 min read

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Be the first point of contact for HR questions, from policies to processes.
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Provide accurate, helpful support with empathy and a people-first mindset.
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Investigate and resolve employee concerns, escalating when needed and always following up.
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Keep employee records clean and up to date in Workday; pull reports when needed.
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Spot opportunities to improve how we work - and share your ideas.
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Deliver high-quality HR transactions and support in line with service levels.
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Support hiring and onboarding after the offer stage - contracts, background checks, and getting new hires ready for Day One.
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Conduct compliance checks (think: right-to-work, policy audits, and documentation).
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Jump in on projects that make our People Solution Center even better.

Real-world HR experience (bonus points if you’ve supported employees directly).
Comfortable navigating employee questions and solving day-to-day HR challenges.
Experience with HRIS systems, Workday is a big plus.
Able to manage multiple tasks and shift gears quickly in a fast-paced environment.

Requirements

~1 min read

Education: A bachelor’s degree in HR, Business, or a related field is great, but equivalent experience works too!
Experience: 1–2 years in HR or a people-focused role (customer service counts, if you’ve solved problems and supported people, we want to hear from you).
Systems: Comfortable with HRIS systems; bonus points if you’ve clicked around Workday before.
Skills: Strong communicator, organized multitasker, and natural problem-solver who can roll with change in a fast-paced environment.
Mindset: Trusted with sensitive information, and you handle it with integrity and care.

Empathy & Communication: You listen well, respond thoughtfully, and know how to connect with people.
Collaboration: You love being part of a team and working cross-functionally.
Cultural Awareness: You value inclusion and different perspectives, and it shows.
Problem-Solving: You think critically, stay calm under pressure, and find smart solutions.
Proactive Energy: You don’t wait for answers, you dig in, take initiative, and make things happen.
Integrity: You handle sensitive info with care, discretion, and professionalism.

What We Offer

~3 min read

You’ll be part of a global People team that’s always evolving. We’re building better HR; not just for today, but for the future. Expect variety, impact, and a team that genuinely supports each other.

✓Medical, Dental, Vision, and Life Insurance

✓3 weeks’ Vacation and Holidays (about 11 a year)

✓HSA or FSA account and other voluntary benefits

✓401(k) Retirement Saving Plan with Employer Match Program

· Serás el primer punto de contacto para las preguntas de recursos humanos, desde políticas hasta procesos.

· Brindarás apoyo preciso, útil, con empatía y una mentalidad orientada a priorizar a las personas.

· Investigarás y resolverás las inquietudes de los empleados, escalando cuando sea necesario y siempre haciendo un seguimiento.

· Mantendrás los registros de los empleados correctos y actualizados en Workday; descargarás reportes cuando sea necesario.

· Detectarás oportunidades para mejorar la forma en que trabajamos compartiendo tus ideas.

· Ofrecerás transacciones y soporte de recursos humanos de alta calidad en línea con los niveles de servicio.

· Participarás en la coordinación de beneficios, y terminaciones para Estados Unidos, Canadá y América Latina.

· Brindarás soporte en el proceso de contratación, así como la incorporación a la empresa después del proceso de oferta laboral incluyendo, contratos, verificaciones de antecedentes y preparación de nuevas contrataciones para el primer día.

· Conducirás verificaciones de cumplimiento (derecho al trabajo, auditorías de políticas y documentación).

· Participarás en proyectos que hacen que nuestro People Solution Center sea aún mejor.

· Experiencia de recursos humanos (se considera un plus haber brindado soporte directamente a empleados.)

· Cómodo atendiendo consultas de empleados y resolviendo desafíos cotidianos de recursos humanos.

· Curiosidad y entusiasmo por conocer el amplio panorama de beneficios de la región de América.

· Experiencia con sistemas de Recursos Humanos. HRIS, Workday es una gran ventaja.

· Capaz de gestionar múltiples prioridades y adaptarse rápidamente a cambios en un entorno dinámico y de alta demanda.

· Empatía y comunicación: Escuchas bien, respondes con atención y sabes cómo conectarte con las personas.

· Colaboración: Te encanta ser parte de un equipo y trabajar de manera interdisciplinaria.

· Conciencia cultural: Valoras la inclusión y las diferentes perspectivas, y se nota.

· Resolución de problemas: Piensas críticamente, mantienes la calma bajo presión y encuentras soluciones inteligentes.

· Energía proactiva: No esperas respuestas, profundizas, tomas la iniciativa y haces que las cosas sucedan.

· Integridad: manejas la información confidencial con cuidado, discreción y profesionalismo.

Formarás parte de un equipo global, enfocado en el cumplimiento de la misión de la empresa y en constante evolución. Estamos construyendo una mejor experiencia de Recursos Humanos, no solo para el presente, sino también para el futuro. Puedes esperar variedad, impacto y un equipo que realmente se apoya mutuamente.