Customer Service Representative (Call Center)

When a homeowner calls Logan Services, they may be dealing with a broken AC on a hot day, a heating issue in the middle of winter, or a plumbing problem they need fixed quickly. Your voice may be the first thing they hear. As a Customer Service Representative, you won't just answer phones or schedule appointments. You'll be the person who listens, helps, and gets customers moving toward a solution when they need it most. You'll have a direct impact on the customer experience, from the first conversation to the moment help is on the way.

• Competitive hourly pay
• Performance bonuses & profit sharing
• Medical, dental & vision insurance
• Company-paid life & AD&D insurance
• Short- and long-term disability coverage
• 401(k) with 4% company match + Roth option
• Paid training and ongoing development
• PTO & paid sick time
• Stable, full-time schedule
• Career growth opportunities

Every call is an opportunity to make someone's day a little easier.

• Be the first point of contact for homeowners reaching out for help.
• Listen to customers, understand what they need, and help them find the right solution.
• Schedule HVAC and plumbing appointments that get customers the help they need.
• Turn stressful situations into positive customer experiences.
• Build trust with customers through every conversation.
• Work closely with Dispatch, technicians, and other teams to make sure customers have a seamless experience.
• Keep customer and appointment information accurate so our teams can deliver on what was promised.
• Balance multiple conversations and priorities while keeping the customer at the center.
• Help our team deliver the level of service that keeps customers coming back and recommending Logan to others.

We're looking for someone who genuinely enjoys helping people, solving problems, and making a difference.

You'll be a great fit if you are:

• Dependable and committed to being there for your team and customers.
• Positive and professional, even during difficult conversations.
• A strong communicator and active listener.
• Comfortable solving problems and thinking on your feet.
• Organized and detail-oriented.
• Able to manage multiple conversations, systems, and priorities.
• Comfortable learning new technology and computer systems.
• A team player who takes ownership of their work.
• Committed to creating an exceptional customer experience.

Customer service, call center, scheduling, dispatch, reception, or administrative experience is preferred.

Since 1969, Logan Services has grown from a local company into a family-owned organization serving Dayton, Columbus, Cincinnati, and Northern Kentucky. But we've never lost sight of what makes our business successful: people. We believe in developing our employees, promoting from within, and giving our team the training and support they need to build a career.

Our culture is built around our PARTE Values:

People First | Agile | Radical Ownership | Teamwork | Excellence

Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.