Facilities Officer (Part-Time)

Building Services is recruiting for a part-time Facilities Officer to join our busy and customer-focused team at Newham Dockside on a fixed term contract – 24 months.

This is a varied and rewarding role where you will support the day-to-day operation of one of the Council's key corporate buildings. As the first point of contact for visitors, residents, contractors, tenants and colleagues, you will provide a professional, friendly and welcoming presence while helping to ensure the building operates safely, efficiently and effectively.

This is a 24-month fixed-term position and an excellent opportunity for someone looking to develop their career within facilities management, customer services, or local government.

Please note that this is a fully site-based role. The successful candidate will work 14.4 hours per week on Thursdays and Fridays, with start and finish times varying as part of a rota system designed to ensure service coverage between 7:00am and 5:00pm.

Facilities Officers play a key role in delivering services to internal colleagues and tenants at Dockside, as well as visitors, contractors and residents.

Key responsibilities include:

• Acting as the first point of contact for all building users and visitors.
• Providing a professional, friendly and welcoming reception service.
• Delivering excellent customer service and resolving enquiries at the first point of contact wherever possible.
• Undertaking routine building inspections and reporting issues.
• Supporting the effective operation of building facilities and services.
• Carrying out general administrative duties.
• Using a range of IT systems, including bespoke facilities management and ID card systems.
• Supporting health and safety compliance activities.
• Undertaking Fire Warden duties.
• Working collaboratively with colleagues, contractors and tenants to maintain a safe, secure and welcoming environment.

We are looking for an enthusiastic, approachable and resilient individual who enjoys working with people and takes pride in delivering excellent customer service.

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.