Lao/Laotian-International Audio/Video Remote Interpreters

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Quick Summary

Key Responsibilities

· Provide effective telephonic remote interpreting · Answer inbound calls in a timely manner · Provide superior customer service · Adhere to Code of Professional Conduct,

Requirements Summary

· Full fluency in both English and Lao/Laotian · Technology proficient (web-based platforms, email, Microsoft Word) · Landline phone access for sound quality · An interpreting space that is quiet,

Technical Tools

OtherInternational

Overview:

As a telephonic interpreter for Lao/Laotian in LSA’s network of Independently Contracted Interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters!

Responsibilities:

· Provide effective telephonic remote interpreting

· Answer inbound calls in a timely manner

· Provide superior customer service

· Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality

· Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices

· Complete training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience:

· Full fluency in both English and Lao/Laotian

· Technology proficient (web-based platforms, email, Microsoft Word)

· Landline phone access for sound quality

· An interpreting space that is quiet, secure, and free from outside noises

· 2+ years of professional interpreting experience preferred

· Industry specific certifications/trainings preferred (CMI, CCHI, etc.)

· Proof of 40+ hour medical interpreting training preferred (ex: Bridging the Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.