Assistant Director/ Testing Student Services

The Assistant Director is a critical leadership role within the Office of Testing and Evaluation Services (OTES). This position ensures the secure, efficient, and high-volume operation of five LSU Testing Centers, which administer over 30,000 course-based and professional exams per semester. With a focus on both technical systems management and operational leadership, this position supervises the Daytime Testing Center Manager and oversees complex testing software ecosystems, external professional exam coordination, faculty-facing processes, and the scheduling and supervision of 60+ proctors and student workers.

This role requires a high degree of autonomy, analytical thinking, organizational skill, and strategic planning, as well as the ability to make independent decisions in a high-stakes environment. OTES serves over 30,000 students in a semester by administering tests for faculty to assess student’s knowledge and ability to complete the academic course for credit toward an LSU degree.

• Direct daily supervision and oversee professional development for the Testing Center Managers and serve as backup for all Testing Center management needs.
• Lead and resolve operational challenges involving scheduling errors, test delivery disruptions, and technical or student-related incidents (e.g., academic dishonesty, illness).
• Independently oversee daily readiness of all five Testing Centers, including staff scheduling and support coverage.
• Oversight of scheduling and placement of proctors for daytime, evening, and Saturday testing across multiple centers.
• Handle escalated incidents, coordinating with Campus Police, EMS, or higher administration as necessary.
• Operate and maintain video surveillance systems; submit video documentation to the Dean of Students and faculty when necessary.

• Serve as primary point of contact and on-site lead for ETS exams and other professional testing, including Saturday test days.
• Coordinate the annual schedule, room reservations, and technical setup for specialty exams including but not limited to: Louisiana Notary, ETS, HESI, Microsoft, CPCE, Grad Music, State Rally, and additional licensing exams.
• Independently manage ETS protocol adherence, test-day operations, registrant concerns, and technical troubleshooting.
• Supervise and train proctors on standardized protocols and maintain updated records of certifications.
• Lead communication and coordination for newly added programs, including LSU School of Nursing and Louisiana Notary Exams.

• Oversee the intake and approval of test requests via the LSU Testing Center Examination Dates Request Form.
• Ensure accurate setup of tests in delivery and scheduling systems; validate accommodation entries and exam access controls.
• Coordinate with faculty to ensure tests are fully prepared and troubleshooting is conducted promptly without escalation.
• Resolve complex software issues or escalate only when technical support intervention is required.

• Partner with the Director to optimize testing and scheduling systems for efficiency and data integrity.
• Coordinate with faculty troubleshoot with navigating software and extract meaningful test performance reports.
• Contribute to strategic discussions regarding Testing Center growth and resource allocation.
• Assist with emergency response protocols and student service referrals as needed.
• Maintain compliance with LSU safety and care reporting procedures.
• Collaborate with IT for issue resolution and system enhancements related to test software, surveillance, and scheduling tools.

• Other duties as assigned by the Director of OTES in support of operations.

• Bachelor’s degree and three years of related experience.
• Experience in testing center/lab management.
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

• Two or more years in a supervisory or managerial role.
• Ability to work evenings and Saturdays based on testing schedules.
• Proficiency with software systems such as scheduling tools, learning platforms (e.g., Moodle), Microsoft Office, and test delivery tools.
• Familiarity with high-volume testing environments and professional testing standards.
• Strong communication skills, troubleshooting skills, and time management.

 As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.