Customer Service Agent for a Research and Trade Marketplace Company

Customer Service, Full Time, Philipines/ Carmona/ Cavitemid

Customer Support SpecialistCustomer

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Overview

279340Is This YOU? Then We Want to Meet You! Resourcefulness: Ability to find context independently and maintain a solution-oriented mindset.

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Customer Support SpecialistCustomer

279340

Is This YOU? Then We Want to Meet You!

Resourcefulness: Ability to find context independently and maintain a solution-oriented mindset.
Clear Communication: Strong communication skills for interacting with both customers and internal team members.
Analytical Skills: A "trendseeker" who notices patterns in issues and proactively raises them to management.
Ability to understand user pain points and put yourself in the customer's shoes.
2 to 3 years of desktop support experience
Strong written English for US-based customers
Prior experience supporting an e-commerce or marketplace business
Proficiency with Zendesk (or similar helpdesks)
Experience handling payment, refund, or payout-related inquiries
Strong attention to detail

If this sounds like you, then you’re just who we’re looking for to join our team!

🌟 Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Respond to customer inquiries via email regarding:
- Provide primary customer support via email, with occasional chat support.
- Communicate heavily with the warehouse and logistics teams to answer support tickets and resolve delivery issues.
- Manage user refunds and cash payouts through Stripe.
- Use shipping tools like Shippo to locate label information or manually generate labels when automated systems fail.
- Identify unique situations or missing Standard Operating Procedures (SOPs) and escalate them to management via Slack.
- Escalate technical tickets through Asana.
- Maintain high productivity and quality standards, aiming for 10 tickets per hour and a 90% Customer Satisfaction (CSAT) score.

Experience with Zendesk is preferred, though experience with similar CRMs like Intercom or Front is acceptable.
Exposure to collectibles, trading, or hobbyist communities
Experience supporting high-volume ticket environments (5,000+ tickets/month)

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

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